Order information
Where is my order?
ALL UK ORDERS ARE PROCESSED WITHIN 48 HOURS.
STANDARD DELIVERY TAKES 1-3 DAYS. NEXT DAY DELIVERY IS AVAILABLE FOR ORDERS PLACED BEFORE 12PM.
INTERNATIONAL ORDERS ARE PROCESSED WITHIN 48 HOURS, WITH SHIPPING TIMES OF 3-10 DAYS DEPENDING ON DESTINATION.
YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING INFORMATION WHEN IT HAS BEEN SHIPPED. IF YOU HAVE NOT RECEIVED THIS PLEASE EMAIL US AT CONTACT@MEH-STUDIOS.COM
Can I cancel my order?
ONCE AN ORDER HAS BEEN SHIPPED, WE CANNOT CANCEL IT. HOWEVER, YOU CAN RETURN YOUR ITEM WITHIN 7 DAYS FOR A FULL REFUND.
Which payment methods do you accept?
WE ACCEPT VISA, MASTERCARD, AMERICAN EXPRESS, APPLE PAY, GOOGLE PAY, PAYPAL, AND KLARNA.
When will my pre-order be shipped?
PRE-ORDER TIMELINES VARY BY PRODUCT. PLEASE EMAIL CONTACT@MEH-STUDIOS.COM FOR SPECIFIC DELIVERY DATES.
How do i claim my first-time-purchase discount?
SIGN UP FOR OUR NEWSLETTER THROUGH THE WEBSITE POP-UP OR FOOTER TO RECEIVE A 30% OFF DISCOUNT CODE ON YOUR FIRST PURCHASE.
THIS CODE NOT VALID ON SALE ITEMS OR WITH OTHER OFFERS.
Product information
What are your frames made of?
OUR FRAMES FEATURE PREMIUM ACETATE AND METALS, FITTED WITH HIGH-QUALITY LENSES AND UBE HINGES FOR MAXIMUM DURABILITY.
Are your frames UV protected?
YES, ALL OUR LENSES PROVIDE COMPLETE UVA AND UVB PROTECTION.
shipping information
Do you ship worldwide?
YES, WE OFFER WORLDWIDE SHIPPING.
Do I have to pay duties & tax?
CUSTOMERS ARE RESPONSIBLE FOR ANY DUTIES AND TAXES REQUIRED BY THEIR COUNTRY.
THESE CHARGES ARE NON-REFUNDABLE FOR RETURNED ITEMS.
Which shipping companies do you use?
WE PARTNER WITH EVRI, DPD, AND UPS FOR RELIABLE DELIVERY.
Return & exchanges
What is your return policy?
RETURNS ARE ACCEPTED WITHIN 7 DAYS OF RECEIPT. ITEMS MUST BE UNWORN AND IN ORIGINAL PACKAGING. EMAIL CONTACT@MEH-STUDIOS.COM TO INITIATE A RETURN.
THE CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING COSTS.
PLEASE NOTE THAT ALL SALES OF SALE ITEMS OR ITEMS BOUGHT ON A DEAL (THIS INCLUDES OUT 2 FOR 1 OFFER) ARE NOT ELIGIBLE FOR RETURN.
TO INITIATE A RETURN, PLEASE CONTACT OUR TEAM AT CONTACT@MEH-STUDIOS.COM
PLEASE PROVIDE YOUR ORDER NUMBER AND DETAILS OF THE ITEM(S) YOU WISH TO RETURN. OUR TEAM WILL GUIDE YOU THROUGH THE RETURNS PROCESS AND PROVIDE YOU WITH A RETURN AUTHORISATION IF YOUR ITEM IS ELIGIBLE FOR RETURN.
YOU CAN VIEW OUR FULL RETURNS POLICY HERE
Can i exchange my order?
WE DON'T OFFER DIRECT EXCHANGES. YOU CAN RETURN YOUR ITEM FOR A FULL REFUND AND PLACE A NEW ORDER FOR YOUR PREFERRED STYLE.
care & maintenance
How do I take care of my frames?
KEEP FRAMES IN THE PROVIDED HARD CASE WHEN NOT IN USE AND AVOID DIRECT SUNLIGHT EXPOSURE.
How shall I store my frames?
STORE YOUR FRAMES IN THE COMPLIMENTARY BRANDED HARD CASE, WHICH COMES WITH YOUR SUNGLASSES, BOX, AND CLEANING CLOTH.
How do I clean my frames?
GENTLY CLEAN WITH WARM SOAPY WATER.